What does Service Mean to You?

What does

“Service”

even mean anymore?

This week on Two Nobodies Who Know Nothing, Wes and Robert tackle a simple word that has become anything but simple.

From an $800-a-night hotel stay that fell short of expectations to tipping culture, customer service, technology, AI, communication, and even the changing meanings of words like service and war, this episode explores how our expectations—and our definitions—have changed over time.

Have we traded genuine human connection for screens and automation? Is great service becoming a thing of the past? Join the conversation and let us know what “service” means to you in the comments.

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Transcript

SPEAKER_02 0:13

What is up, everyone? Welcome back to Two Nobodies Who Know Nothing with myself and Robert Watson.

SPEAKER_00 0:21

Robert, what's going on? It is a beautiful morning, and I would like to talk about words. Words? All right. Words. I know.

SPEAKER_02 0:31

There's a lot of them.

SPEAKER_00 0:33

There's a lot of them. But it's interesting because words have different meanings to people. For example, um, the word service. Okay? And you may have a concept of what service is, and I have a concept of what service is, though we both think of the word service and everything from military service to the quality of the service you get at a hotel, right? Yep. Lots of versions of it. And even in that, what is service to your country? What are you talking about? Is that heroic service? Is it just service, just plain old showing up? And then at a hotel. And the reason I have it is because of an experience at a hotel this weekend.

SPEAKER_02 1:15

Yeah.

SPEAKER_00 1:16

Is you understand that if you pay $800 a night for a room, you expect a certain level of service. Yeah, look at that face.

SPEAKER_02 1:24

$800 a night for a room? Shit, I don't think I've ever paid $800 a night for a room.

SPEAKER_00 1:30

So nonetheless, you expect a certain level of service. And it's odd because I've been around long enough to see a word mean all kinds of different things to different people.

SPEAKER_01 1:44

Right.

SPEAKER_00 1:45

Okay. One of the things I noticed, speaking of service, is that I have a whole generation of people trying to provide service while staring down at their computer screen. Yep. And it fascinates the crap out of me because it's like, hold on. Here, look at my eyes. Yeah. You need to talk to the person. All of the solutions to the world do not exist on that eight and a half by 11 screen that you have that actually service service. I mean, it is fascinating to me because I have seen things evolve, right? And it's it again, it doesn't mean I'm not saying I'm right, I'm not saying I'm wrong. I'm just offering a perspective.

SPEAKER_01 2:32

Yeah.

SPEAKER_00 2:33

And the perspective is really, really simple. Strangely enough, I again stayed in a room. It's supposed to be a treat, a little bit of a staycation. And it started off with walking in, and because I have this kind of privilege status at this hotel, I walked in, and the first thing they said was, We're sorry your room's not ready yet, but if you'll just we'll take your bags, if you'll just go sit down for a while, we'll get your room ready. My response was, no, that won't do. I had an early room check-in, and it's in the early afternoon, and no. Then all of a sudden the manager jumps in and says, Sir, I'll get you taken care of. Let's put you in a different room for a minute, get you checked in, get you relaxed, and then, you know, I'll I'll take care of everything. You can do whatever you need to do in the room, blah, blah, blah, blah, blah. But in this case, we had, you know, the idea of what is service? And she was doing the best she could, right, to jump in and try to see if she could do. It was really a comedy of errors that followed, right? An absolute comedy of errors. From, for example, I wasn't able to reach anyone by the phone. In other words, there's no concierge, there's no front desk answering, there's no in-room food service answering. We had to do in-service room by on an app, putting our menu selection in that included no desserts, by the way, even though the desserts were on the menu. So you make your selections, then it says that it will be there at whatever time, 9.15. At 9.45, again, remember, I pick up the phone, can't reach anybody, no concierge, no front desk, no in-room dining, no one, right? And again, this is an $800 a night room. Can't reach us all. So I finally walked down the front and I talked to the young lady. I said, Hey, you know, she said, Well, when was your I said, I held up my phone to her because that's where the order was confirmed at and all that kind of stuff. Again, no humans. Right. And so she immediately, instead of engaging me and trying to create some sense of warmth and connection and rapport, which is what you're supposed to do when you're selling, she looked immediately down at her screen and began to search for the solution to the world on her screen. Yeah. And in the meantime, my better half called me and said, Hey, they finally showed up. And I said, Super, so we'll go back upstairs and get it. And it was just was like, it was, it doesn't matter what they said. There was never anybody to talk to, and without going through the ins and outs of all the rest of it. So that the final part, when I get ready to check out the next day, right? I go to push the magic button to check out. And it says, checkouts not available at this time. Oh my god, I'm dead serious. And so you're like, okay. And so then the next thing I do, oh, idiot me, is I pick up the phone again, my generation, and reach no one.

SPEAKER_01 5:47

Yeah.

SPEAKER_00 5:47

Right? And so I just walk out. I just like pack our stuff. I walk out. Incidentally, they charge me $60 a night to take care of my car.

SPEAKER_02 5:58

Oh my lord. This was in Texas. This is like Houston or what?

SPEAKER_00 6:03

This is this is Houston.

SPEAKER_02 6:04

Holy smokes.

SPEAKER_00 6:05

$800 for me. Oh, and it's oh my gosh. And it was so funny because um we were saying you order the oh, the MMs on the in-room bar, the MMs, uh, a branded bag of MMs was $12. I mean, it was it was insane the cost of things. A little thing of cookies was $14.

SPEAKER_02 6:27

Yeah, I mean, the thing is with that though, I mean, and I I get it. I understand exactly where you're coming from because you would think that you're spending this kind of money. I mean, the the in-room stuff is always stupid. Like you buy a mini bottle of Jack Daniels, which is like is not even a great bottle. I mean, it's okay, but it's not like, hey, I'm thinking I'm gonna pay $14 for this little mini bottle or whatever, and you end up you could go get it for $1.99 at the liquor store. So like you're literally paying for the convenience of not having to leave your room. That's really what it is. And I think, you know, it's crazy because it's just the world that we live in. We uh, you know, after COVID happened, we were in that whole scenario too. Like my wife would order food all the time because you got so used to just ordering it because you couldn't go out, you couldn't sit down, you couldn't do anything, but it was costing you double what you would pay for it just for the convenience of someone bringing it. And then people get pissed off when you don't leave them a tip, but you're already paying double what you're paying. And my wife would always leave a tip, but I'm kind of an asshole. I'm that guy at Starbucks that walks in there or you know, goes through the drive-thru, and they're literally doing their job and getting paid like 14 bucks an hour to make coffee. They're charging you four times what they paid to make it, which is I understand all that shit, but then they're asking for a tip. And it's there's another company over here that I go to that like now. It's did you order on your app? McDonald's every time go in there, is like, oh, you're using the mobile app. No, I'm not using the damn mobile app. I drove up to your window to get my food. But it's it, they they sit there and they're like, okay, she got tipping on their app, so that's why they want you to use it. You got to scan it for rewards, which rewards don't go as far as they were before. Um, I can't remember the other day. I I did not realize because it doesn't say on the menu anymore how much the coffee is. I'm like, oh, I'll just get an iced one this time. I get an iced one, it was nine dollars. I'm like, screw this, I am no longer doing this. I cannot do that, I cannot afford it. But they give you the app, they want you to scan it, they give you rewards for it that you can't use that don't really amount to anything until later on, and or for a long time. Like you'd have to buy 10 cups of coffee in order to get a free one. It's it's just insane. And then they got auto tipping on, and I'm like, you know what? I'm done. I'm not tipping at coffee shops anymore, I'm not doing it. They're doing their job, they're getting paid to do it. And I sound like a crotchy old man, but the fact of the matter is, is they don't do it. So I turn the auto tipping off, I they scan my app, and then it's like, oh, would you like to give a tip? And I'm like, now you're begging me for a tip, and I'm an asshole if I don't give you a dollar. You know, it's like it just it drives me insane. It's like these are things that we take for granted. But when you spend that kind of money at a place, and we're going through these growing pains at my business right now because so many people that we're stuck in between. My daughter said to me the other day, and I just kind of laughed about it when she said it, but she's like, You come from the greatest generation, you're born in 80, you came up in the 90s, and you're you know, you grew up in the 2000s, like those are the coolest times ever. And I'm like, okay, whatever. You know, I start to think about it though, and I think you and I have had this conversation before, but we had I started with computers probably in the third grade. By the time I got to high school, we were doing touch typing and email came out, the internet was a thing, and then now we have these supercomputers in our hands, and everyone is going digital with everything. Well, my employer, who is the same exact age as me, relies on the technology side of it a lot more than I do. But there are people who will not answer a phone, you gotta call them. So, like your generation, and not you in general, but I mean, just I'm making a general statement about it. But the baby boomer or older generation is used to a phone call. My generation, you're hit and miss. Some of them don't want to talk on the phone, some of them would rather have a text, and then the newest generation will get online, and if you don't, if you don't text them within five minutes after they put in an appointment, they're not gonna answer. So it's like everyone wants everything right away, but they don't want to do the work anymore. And this is where we're headed, because if we continue to stop being able to have a conversation, then we're not gonna be able to even interact anymore. So it's just weird. I mean, you and I are having this conversation from you know thousands of miles away just because you live there, I live here. But if we were in the same place, you're damn straight I'd be having you sit right across from me so that we could do this. Because it's just insane to me that we can't even communicate anymore.

SPEAKER_00 11:14

Yeah, and it's it really is a battle over how we interact and how we connect, but it is also a battle over what we think a word means.

SPEAKER_01 11:23

Right.

SPEAKER_00 11:24

Because literally, when you say what does service mean, what does connect mean? What does that mean? And the rapport. What does rapport building mean between people? And the oddest part is everybody has these wild definition of differences based upon the world they grew up in. Of course, you know, I'm pre-digital. My military service was pre-digital. Okay. I had asked the uh um, I guess it's National Archives, and I had asked for something out of my file, my military file, and they sent me back a thing that says, Your file is out for digitization. You're gonna be digitized.

SPEAKER_02 12:02

Yep.

SPEAKER_00 12:03

And I was like, why? Why are you digitizing my file? What difference does it do I make? And I'm laughing apart, but you you you just understand. So I had called them about an issue because I was trying to find some about my service, and I said, Where is all the information about X? And the guy got on and he said, Sir, I understand your service, highly classified, all this kind of great stuff, but it's not a question of it being redacted. Your unit didn't send it, it's gone. And so, in other words, in my generation, if you didn't want something to show up, you just put it in the shredder. Because you have to understand, if it isn't on a sheet of paper, there is no digital footprints. So you just it's gone.

SPEAKER_02 12:52

Well, it's it's crazy too, because like I was talking, it's I I had a I have a cousin that lives down in California that has he lives on, I don't know, a couple thousand acres, and he's ran this, it's been six generations. It's like this one side of my family where my grandmother came from, her her side of the family. And they were talking about how they were going through stuff and they were getting ready to shred a bunch of stuff, and they were going through they live on this old farmhouse and an adobe home. For those of you who don't know, it's made out of like straw and mud. This is what they made these houses out of back in the day. And um, it's a really cool thing. Like the history of it is freaking awesome, which no one wants to know about history anymore, it seems like, but or they want to destroy it. But anyway, they're going through one of the one of the farm sheds out there, and they find this pile of letters that are coming from different people from World War II, and they were talking about the letters and how they were written in cursive and how no one can read them. So they had to take this letter, which apparently was very amazing because it's it's the history, you know, it's like maybe his great-great-grandmother wrote a letter to her great-great-grandfather who was over here and over there, or whatever. They're all traveling, they're all moving, right? And so they write this letter and they go through the whole paper, and they have margins on this paper that they've created because it's not like not like a piece of paper that has the margins on it, right? That you don't usually write in the margins, you write in the box. And people will not know what I'm talking about, but um we're gonna lose them in a minute here. But anyway, there's a section in the middle that you write in, and then the edges are usually clear, and they would take and they would get to the bottom, and then they would start writing around the margins because they had more to say, but they couldn't use the same sheet of paper. Right, all in cursive. And they said, Well, we made this Patterson family Bible, like it basically is this book about where the family comes from and how they got here and all this stuff, and it had all these letters, they were gonna put all these letters in there when they pulled them out, so they had to send them to someone to digitize them and put them in print because the newest generation could not read it because it was in cursive, because no one knows how to read the imp cursive. And it's like this is where we're going. Like it's just easier, easier, easier, easier because we don't want to, we don't want to have to work that hard to get the information that we want to get or learn the things that we had to learn before because we've decided that it's just not worth it.

SPEAKER_00 15:20

Yeah, and and of course, for somebody who grew up with cursive, um I don't think I can write in cursive anymore because I just haven't used it in a gazillion years.

SPEAKER_01 15:30

Yeah.

SPEAKER_00 15:31

But as far as reading cursive, yeah, no problem. But we in again back to words and meaning, what what do things mean when you can't even translate to the same language, right?

SPEAKER_02 15:44

Yeah.

SPEAKER_00 15:45

Um, and and the reason it stuck out of obviously because of service, but the other one was because of the concept of war. People are talking about the current situation in in Europe where the Europeans are starting to get a little bit more testy, and they seem to be striking, helping the Ukrainians strike the Russians, which is kind of an act of war, you know. Oops. Um, and people are not really respecting the idea of war because war has been very, at least for the last couple decades, has been very tidy and has been very, very isolated, right? Afghanistan and Iraq. People don't feel it, people don't see it. I think right now in the country, it is less than 1% of the U.S. population has ever served.

SPEAKER_01 16:30

Yeah.

SPEAKER_00 16:31

Period. And so you you start realizing that it doesn't touch your life. It's not real. Right. Um, and so we've moved away from understanding, and we've said the war on drugs, the war on terror, the war on it. You have to understand what war is. War's loud, uh nasty, and chaotic.

SPEAKER_02 16:50

Yeah, they just change the meaning. I mean, it's it's the parameter of what it is. You know, it's just like this. We've talked about people saying it was funny, the real Canadian bacon gal on TikTok that I see her post all the time talking about what these people have deemed these definitions. And then she actually goes out and reads what they are and how they do not relate to anything that you're saying because people are calling you these things based on the fact that they disagree with you. So now all of a sudden, because I disagree with you, you are a Nazi, you are a bigot, you are this, you know. And I we used to, it's funny because we used to laugh about it because like we would tell, you know, you would tell your teacher that they were like uh, I don't know, you think about like, oh, here comes the parking Nazi, you know, because you're two inches past this white line, now all of a sudden you it's illegal, right? Or you're not within these parameters or whatever, it's not perfect. The you know, writing out of the margins, you get an F. You know, but it's like we're trying to tell you this is the way that you do this. And if you don't do it, you don't pass a grade. It has nothing to do with who you are, but we're gonna call you a Nazi, and we base that on the fact that you disagree with something that we don't like, and that's not the way that it works, you know. Let's keep taking these words and make them something that they're not. And service to me, it's just like you're talking about it's like my expectation is that I spent $800 on that room. This is not Motel 6, obviously. You know, the bed should be made, the the dinner mint should be on the pillow, you know. I mean, or whatever the bed, all these things that your expectation is, and I feel like if you're if you're paying $800 for that room, then this is just gonna be old school me. But the person who's got the $200 room does not get the same service as the person who has the $800 room. If you, you know, I mean, but in reality, you're both paying for something, you know. But when the guy comes up and he's got, you know, like you always see the TV show where the guy's like standing at the door, I gotta put my hands up there, with you know, rubbing his fingers together because he wants a tip, and he hasn't done shit deserve a tip, he's not gonna get one, you know. That's the problem. Now it's like a tip is something that you just automatically get because you showed up.

SPEAKER_00 19:19

Yeah, and it it used to be an expression of performance. Right. Um, it used to be an expression of, hey, you know, you did a fantastic job. Here's a tip.

SPEAKER_01 19:31

Yeah.

unknown 19:31

Right.

SPEAKER_00 19:32

And it became an ancillary way to pay staff.

SPEAKER_01 19:36

Right.

SPEAKER_00 19:36

This became the way that you're gonna pay staff is you know, they're getting seven dollars an hour in tips. And I'm like, okay. I mean, so this is just this weird little societal tax on the back end of your experience. And I and I said to my better half, I said, hey, listen, here's the deal. You have to remember that everything you're doing for somebody needs to be memorable. Right. Okay, and if you're not creating a memorable experience, like we would talk about going out and eating at these places, and we would say, it wasn't memorable. I don't remember. We had this food, I don't remember, but yet, you know, we'll travel, and all of a sudden I'll say, Hey, do you remember that chicken fried steak in Weatherford? And you go, oh my God, it was just so amazing, so memorable, right? And in this case, this this hotel chain was supposedly supposed to be upscale, supposed to be all these things. But what it created in a memory was it was one failure after another, but it was a failure of my perspective, looking at what I believed they were supposed to provide. And what I saw was a generation of young people who I think probably were amazing people, but this is how they engaged. Yeah, they went immediately to folks, put your devices down. The human experience is here. Okay, this is the one that's valuable.

SPEAKER_02 21:16

Yeah, there's no like when you when you tell me what you're saying, like when you look at it, like my thoughts would be, okay, well, this is the way it is. Like I would sit, I would I would literally go, hmm, interesting. So instead of like looking me in the eyes and apologizing for what's going on, telling me, hey, look, this is what I'm gonna do for you. Oh, hold on, let me just you you can't be right. That computer's got to be right. You know, you go back down, you look at it, and it's like then it becomes, I'm gonna prove that you what you said was wrong, not right, you know, or anything. It it should have been a conversation of, hey, let me let me take a look at that, let me see what we can do here. I really apologize that this is going on, and instead you're being confronted by someone, so you almost want to just cower down and hide because you don't know how to deal with. Confrontation.

SPEAKER_00 22:00

I mean it's well Yeah, and we walked into ATT the other day. My son's phone stopped charging. My son is is 28 years old. This is not uh a little kid, right? But we went in because I took him and I said, went in, took the phone in, and of course realized immediately that phone service is not done at the ATT store. There's somebody else that does the service, you have to make a separate appointment for it. And and I I looked at it and I was like, what? And so it led to the other discussion about service. My better half is as I went and got four tires with these expensive rims. And I mean, when I say expensive, I don't know, the entire experience was a couple thousand dollars. So it was expensive, right?

SPEAKER_02 22:45

Oh yeah.

SPEAKER_00 22:46

So she takes it in, they get, she says, Listen, I have a leak in this tire. Can you fix it? You know, you've I bought all the insurances and stuff. They come back and say, There's nothing wrong with the tire, it's the way the rims interact with the tire. We're sorry, it's just gonna lose air, but you can bring it back in to put air back in it again. And I went, What? I said, I said, oh no, no, no. I'm going the next time we go. And she says, What? I said, I think they treated you that way because you're a woman. I let me do this. And she's like, What do you mean? I said, just trust me. It was like watching me work at the hotel and watching what they did for me because I went, no, that's not acceptable.

SPEAKER_01 23:29

Yeah.

SPEAKER_00 23:30

And you you tell me that you sell me tires and spend thousands of dollars, and you tell me there's a problem between the tire and the rim that you sold me causes it to leak, but that's okay. You can come in and get air.

unknown 23:42

Yeah.

SPEAKER_00 23:42

Oh, no, no, no, you can take the four tires and the rims off, refund the whole money, and I'll take my business elsewhere.

SPEAKER_01 23:47

Yeah.

SPEAKER_00 23:47

Oh, and then get this. They rotated the tires, but did not rotate the sensors. So that the sensors on the front are now indicating the same thing that the low right tire. But the low right tire is not there.

SPEAKER_01 24:02

Yeah.

SPEAKER_00 24:03

It's on the left back. And you're like, is it wow?

SPEAKER_02 24:09

You're making me have flashbacks. But I will tell you that, like, I'm not I'm not defending them by any means, but I will tell you that you have to reset that. You you do you used to have to reset them. Now you don't. Now they kind of figure out where they're at on their own. But you should reset that system. And that when they first came out, that's what you had to do. You rotate the tires, then you reset them. As you're setting the air, you reset them so that they get back in there. But there is no that's the thing. It's like it to me, it's like, okay, so you forget that you got to do that. Number one, you're probably super young. They probably weren't in an industry very long, so they forgot to do it, or they just didn't do it. I don't know how many times I've gotten into my car to get the oil changed, and the oil light is still on because they didn't they did change the oil, but they didn't reset it. And and that's those are things that happen. It's like it's insane to me that they don't. I don't know, we were talking. It was I had I had a I did a shaping success treasure valley with Nick Hoffer, who is uh he owns HofTack Industries, he makes um these awesome uh holsters for pistols, and he's come up from nothing from custom holsters to manufacturing them to selling eight thousand dollars a month or eight thousand dollars, eight thousand units a month to Walmart, and and this is what he does. But he was talking about how we both used to work at Les Schwab and how it used to be a different way. We used to come out running, we used to be clean shaven, we used to have a high and tight haircut, and it was when you say service, I my job title was sales and service. It wasn't just sales, it was service. So my job was to sell the tire and service the tire, and it was something that you're like, man, this is this is what we're doing. We're providing this service, and our service was excellent, you know. And so I go into Leshwab the other day because I had a flat tire, and and one of the things that they always do is it's free flats on OEM or free flats on whatever they sell, right? So my car still has the original stuff on it, and they you know, they ask all the questions like they always do, okay, what do you got? Flat? Where's it at? Right front. Um did you buy the tires from here? No, they're the original ones. Okay. So they give it to me for free, but when I get back in the car, that tire was flat. One tire, you know, like the tire pressure has is they look at the door typically and they set it to whatever it is, or it's 35 pounds. I get in there, that one has 35 pounds in it, the other ones have 40. Do you think they check the other tires? Because if it was me when I used to do that job, it's check all four tires, make sure they're all the same with the same gauge, because a tire gauge could be different. Nope, they didn't. And so these are the things though, like now this generation, because this is the it's kind of like a copy of a copy, right? We're all a copy of something, and so this Les Schwab generation has these new guys who don't know what it's like to work for the original company because it's been sold three times now and the standards have changed. They don't run anymore, they don't talk to you anymore, they don't obviously check the air of the other tires when they do a flat repair. You know, it's like it's just crazy. But knowing what I knew about that service before and knowing what I know now, I know the difference. And it just amazes me that we've come so far that you can't get the help for more money. You're paying them more money to do the job, and they're not doing the same work, but that's all you can find. You can't train them to want to do it better, you know, or do it the same way. Or you're not, or the person who is managing the company or managing the store doesn't care like the old school managers do. So it just keeps changing and changing and changing.

SPEAKER_00 28:00

Oh, yeah, and the expectations, and it just fascinates me that you could sell somebody rims and tires and tell them that a leak is gonna be just the way it goes. And my answer is no, it's not. You're gonna take all four of them off, and you're gonna put new ones on, and you're gonna give me what I paid for, which was not tires that leak on a continuous basis. And what was so fascinating was she picked up and she left, and I went, and she let them sell give her that pitch, and I went, oh no, you don't. Yeah, just like checking in a hotel when I've got elite status. Oh no, I'm not gonna go sit down and wait for you to. No, yeah, you're going to make this work. And she says, Well, you know, how did you get into that mindset? I get into that mindset because I pay premium dollars for stuff, yeah, and I expect to get premium service. And when I don't, I push back and I wasn't rude, I wasn't anything, I was just boom. Yep. But what was so fascinating to me was how fast the eyes went from looking at me to the screen, yeah, as if the solution is inside that box. And it's not. Nope. The solution's out here.

SPEAKER_02 29:20

She's probably scrolling down to Chat GPT to say, how do I deal with this unruly customer?

SPEAKER_00 29:24

Oh, yeah. And it's so funny because again, we were we were talking about something, and there was a she was doing my better half was doing a write-up. And I looked at the the work that ChatGPT, and I said, You use ChatGPT. She says, Yeah. How do you know? I said, Well, let me tell you, there's some toll tell signs of the flowery horse crap that chat GPT puts out. Here's what it looks like. It it can't hold a subject, uh, multiple adverbs. I mean, it it has a pattern. Yeah, and it's like, and and they're like, Well, no, this is like it's a good thing. No, it's trash, and that's why everybody who spends enough time working with LM long large language models learns that it's just trash. Yeah, and they're like, Well, what do you mean? I said, Come on, and then suddenly I'm not to knock Chat GPT, but I know what's going on in the background with the company, and good luck. Let's just say that.

SPEAKER_02 30:22

Yeah. The brain power has disappeared.

SPEAKER_00 30:26

Well, it's it's so fascinating because again, not to verge off, but you know, I'm using I use Claude, right? And I have Claude Code, uh, Claude Cowork, and Claude Chat all on the same thing. And my error rate on Claude Code for my app, app creation, my error rate went from about 30% with ChatGPT to about two with Claude Code. Two percent. Yeah, and I don't do anything anymore. Claude Code takes over my screen and goes to work.

SPEAKER_01 31:02

Yeah.

SPEAKER_00 31:03

Okay, now I read the code afterwards and everything, and what I noticed was again, you went from all these lines of code, Claude Code shrunk the code down, and I'm like, wow, everything gets streamlined. It's really, really nice. I mean, but again, that's evolution, and the the the guy who showed up first, chat GPT, is is is really struggling to keep up.

SPEAKER_02 31:29

Yep, it's a it's a crazy world, but I think that, yep, we just have to learn to communicate a little bit better. And I feel that we it's gonna change. Pretty soon it's just gonna be some chip in our head, and we communicate with our minds, and we won't even have to talk or look anyone in the eyes or have anything to do with anything because it's just the way it's going, you know.

SPEAKER_00 31:49

Yeah, I'm just not sure that humans are wired that way. That's gonna be that's gonna be odd.

SPEAKER_02 31:55

Yeah, it will be. Well, Robert, what do you got going on? Tell us where we can find you.

SPEAKER_00 32:00

You can find me at global strategyinstitute.substack.com where I write about global politics.

SPEAKER_02 32:09

And I have a new episode of Shaping Success, Treasure Valley, coming out on Thursday. Make sure you catch that. Catch Jamie Finning and myself on Wonder Week Wednesday, 7 o'clock Pacific Standard Time. And until next time, this is Two Nobodies who know nothing.

SPEAKER_00 32:23

Have a wonderful week, everyone.

SPEAKER_02 32:24

We'll see ya.